FAQ

How do I return an item?

If you are unsatisfied with your order you may retrun it to us for a refund within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that have been personalised for you by us also Lingerie / Underwear / Facial & Body hair / Wigs and some health and personal care items. Please contact [email protected] or Call 01702 617821 to arrange a return. 

Where is my order?

When your order's ready to leave our warehouse we'll email to let you know. Then you can Track your order for regular updates.

Can I cancel or amend my order?

Cancellation: We can attempt to cancel your order within 15 minutes of placing, please call us to request this. This can't be guaranteed! After this time we can't cancel before delivery, but you can return unworn items for within 30 days of receiving your order. View our returns terms for more info.

Amendment: We’re quick at processing orders so any changes must be made before you click 'Pay Securely'. After this point, you won’t be able to make any changes to the items or quantities in your order.

If you believe that your delivery address is incorrect please contact us ASAP. Address changes cannot be guaranteed however will be attempted.